Hi bearfriends! Thanks for shopping with us. Due to some recent changes to deal with the safe order fulfillment from our vendors, as well as supply chain interruptions due to covid, some products (like our totes) are not available at this time. Please allow a little extra time for shipping and fulfillment. As we work with third party vendors, we do not take returns, so please make sure you check all the size charts before you order. However, if your product is damaged or not-as-advertised when you receive it, do let us know and we will contact the vendors directly to get your order fulfilled properly.